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[Normal Accidents is] a penetrating study of catastrophes and near catastrophes in several high-risk industries. Mr. Perrow ... writes lucidly and makes it clear that 'normal' accidents are the inevitable consequences of the way we launch industrial ventures... An outstanding analysis of organizational complexity. -- John Pfeiffer The New York Times [Perrow's] research undermines promises that 'better management' and 'more operator training' can eliminate catastrophic accidents. In doing so, he challenges us to ponder what could happen to justice, community, liberty, and hope in a society where such events are normal. -- Deborah A. Stone Technology Review