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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
ID produktu: | 1162841571 |
Tytuł: | Difficult Conversations |
Autor: | Stone Douglas , Patton Bruce , Heen Sheila |
Wydawca: | Penguin Publishing Group |
Język wydania: | angielski |
Język oryginału: | angielski |
Ilość stron: | 352 |
Data premiery: | 2010-11-01 |
Rok wydania: | 2010 |
Forma: | książka |
Wymiary [mm]: | 20 x 195 x 129 |
Indeks: | 29449569 |
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing ...