The Benchmarking Book

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders. This essential guide to process improvement through benchmarking provides managers, practitioners and consultants with all the information they need to carry out effective benchmarking studies and improve performance. Focused on best practice across different industries, it offers crucial guidance on how to analyse data, avoid pitfalls and structure reports to achieve the best results. Covering the background, roots and role of benchmarking, the benchmarking process itself from internal preparation to working with participants and improving performance, and important considerations such as project management and legal issues, the book also includes detailed real-life cases.