Książki obcojęzyczne Books Politics, Social Sciences Economics Business Culture

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value Sasser Earl W., Schlesinger Leonard A., Heskett James L.

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

Sasser Earl W. Schlesinger Leonard A. Heskett James L.